Customer Service

Find the most frequently asked questions and answers here, or contact Svenskt Tenn.

Opening hours Monday – Friday 10.00 am – 6.00 pm

Irregular opening hours:

December 12 – 16 & 19 – 23: 10:00 am – 7:00 pm
December 17: 10:00 am – 6:00 pm
December 18: 11:00 am – 5:00 pm
Christmas Eve: Closed
Christmas Day: Closed
Boxing Day: Closed
New Year's Eve: Closed

For questions and inquiries, you are welcome to contact Svenskt Tenn at info@svenskttenn.se or +46(8)6701600. You can also live chat with our customer support from Monday – Friday, 10:00 am – 6:00 pm (CET). We aim to answer all emails within 24 hours.

Visiting address: Svenskt Tenn, Strandvägen 5, 114 51 Stockholm Sverige
Pick up web orders: Svenskt Tenn, Strandvägen 5, 114 51 Stockholm Sverige

Frequently asked questions

Here you will find the answers to our most frequently asked questions regarding shipping and delivery, orders, payments, invoices, opening hours, returns and complaints and more.

To search among the questions, click on the button below. If you cannot find the answer to your question, you are welcome to contact our Customer Service.

To our FAQ
Svenskt Tenn store

You can now book a private viewing of the ongoing exhibition or a private visit to the store at Strandvägen 5 between 8:00–10:00 and 18:00–20:00. This means that you can shop undisturbed, by appointment, and get personal help from one of our knowledgeable sales people. We can also offer a digital tour of the store as well as meetings with our interior designers in person or online.

Contact us at info@svenskttenn.se or at +46(8)-670 16 00 for more information.

Welcome.

Customer Service Opening hours

Opening hours

Monday – Friday: 10:00 am – 6:00 pm
Saturday: Closed
Sunday: Closed

Irregular opening hours

December 12 – 16 & 19 – 23: 10:00 am – 7:00 pm
December 17: 10:00 am – 6:00 pm
December 18: 11:00 am – 5:00 pm
Christmas Eve: Closed
Christmas Day: Closed
Boxing Day: Closed
New Year's Eve: Closed

Read more about Customer Service

Strandvägen 5

Store opening hours

Opening hours

Monday – Friday: 10:00 am – 6:00 pm
Saturday: 10:00 am – 5:00 pm
Sunday: 11:00 am – 4:00 pm

Please note we do not accept cash in the store at Strandvägen 5.

Svenskt Tenn is expanding, and during June – November 2022, the store will be affected by ongoing renovations. This means that the access to specific departments, lifts and entrances can sometimes be limited.

Irregular opening hours

December 12 – 16 & 19 – 23: 10:00 am – 7:00 pm
December 17: 10:00 am – 6:00 pm
December 18: 11:00 am – 5:00 pm
Christmas Eve: Closed
Christmas Day: Closed
Boxing Day: Closed
New Year's Eve: 10:00 am – 2:00 pm

Read more about the Store

STRANDVÄGEN 5

Concierge Opening Hours

Opening hours

Monday – Friday: 10:00 am – 6:00 pm
Saturday: 10:00 am – 5:00 pm
Sunday: 11:00 am – 4:00 pm

Please note we do not accept cash in the store at Strandvägen 5.

Irregular opening hours

December 12 – 16 & 19 – 23: 10:00 am – 7:00 pm
December 17: 10:00 am – 6:00 pm
December 18: 11:00 am – 5:00 pm
Christmas Eve: Closed
Christmas Day: Closed
Boxing Day: Closed
New Year's Eve: 10:00 am – 2:00 pm

Read more about the Concierge

STRANDVÄGEN 5

The Interior Design Studio's Opening Hours

Opening hours

Monday – Friday: 10:00 am – 5:00 pm
Saturday: Closed
Sunday: Closed

Please note we do not accept cash in the store at Strandvägen 5.

Irregular opening hours

Christmas Eve: Closed
Christmas Day: Closed
Boxing Day: Closed
New Year's Eve: Closed

Read more about Svenskt Tenn's Interior Design Studio

Café Svenskt Tenn

In late autumn 2022, Svenskt Tenn will open a new café in the store on Strandvägen 5 in Stockholm. The café is developed in collaboration with Petter Nilsson, founder and owner of the fine dining restaurant Petri. On the menu there will be a number of artisanally created small dishes for guests to choose from for breakfast, lunch or dinner.

The Tea Room upstairs has closed, but the gift card can still be used as payment in the store at Strandvägen 5. It can also be used online by contacting Svenskt Tenn’s Customer Service at info@svenskttenn.se or +46 (8) 670 16 00.

Svenskt Tenn must be available to everyone

For us, it is important that all our customers and visitors, regardless of functional ability, are offered the best possible experience and service both on the website and in our store on Strandvägen 5 in Stockholm. Online, this means that we continually work to improve our accessibility and usability to provide the best user experience for all users.

We aim to comply with the highest accessibility standards (WCAG AAA) and regularly ensure that our website is compatible with the most recent versions of popular assistive technology.

If you have any questions regarding our accessibility work, if you experience problems with our website or if you want to request any information in alternative formats, please don’t hesitate to contact us.