The delivery method, delivery terms, delivery date and cost vary depending on the country and type of item. Products purchased through Svenskt Tenn’s website are delivered only to Sweden and to certain countries within Europe, as well as to the USA, Japan and Australia. For other countries, please contact Customer Service. The Customer selects the required carriage method when the order is placed.
Unless otherwise separately agreed between the Parties, the items will be DAP in accordance with the most recent applicable version of ICC Incoterms. Customs duties and other local charges are to be paid by the recipient.
Delivery date
The order confirmation specifies the expected date of delivery of the items to Svenskt Tenn. The date of delivery to the Customer varies depending on the country and the type of item.
Delivery is normally within 3–5 working days after receipt of the order if the products are in stock.
For furniture, items subject to special order sold via Customer Service, as well as deliveries to countries other than Sweden, other delivery dates apply. Delivery within Sweden normally takes around five – fourteen days. Deliveries within the EU normally take around four weeks, and deliveries outside the EU depend on country of delivery and delivery method. The delivery date will be notified by Customer Service.
Svenskt Tenn reserves the right to change the delivery date. Please note that the delivery date may be postponed if the Customer is late in paying for an item ordered.
Collection in store
If the Customer places an order before 12.00, it will be available for collection in the store at Strandvägen 5, Stockholm, on the next working day after 10.00. The Customer will receive an SMS message when the items are available for collection in the store. The items must be collected in the store within 10 days.
Delivery notification
In certain cases, a delivery notification may be received from the carrier if the Customer provided a mobile phone number and email address when placing the order.
Delay in delivery
In the event of a delivery delay or discrepancy, we will notify the Customer as soon as possible of the reason for the delay and give a new delivery date. We reserve the right to disavow all compensation claims from the Customer in respect of delivery delays. Svenskt Tenn is not liable for delays from the carrier, manufacturer or any other party.
Damage in transit
We have selected carriers that we consider able to ensure high quality in their deliveries. Nevertheless, damage in transit may occur. On receiving delivery, the Customer should examine the item or packaging for any damage. If the item or packaging shows visible damage, the Customer must report this to the carrier immediately or, if the Customer discovers the damage after delivery, report the damage as soon as possible to our Customer Service. In the event of any damage in transit, the Customer must return the consignment to Svenskt Tenn within a reasonable time, but no later than within one (1) week from delivery.